Terms of Service

1. Acceptance of Terms

By creating an account or using AuroraDocs (the "Service") you agree to these Terms of Service ("Terms") and our Privacy Policy. The Terms form a binding agreement between you and Ogard Labs (organisation number 996 198 510, Norway) ("we", "us"). If you do not accept the Terms, you may not use the Service.

2. Your Account

• You must be at least 16 years old to create an account.
• You are responsible for keeping your password confidential and for all activity that occurs under your account.
• You must notify us immediately if you suspect unauthorised access to your account.
• One person may hold one primary account. Bot accounts and bulk account creation are not permitted without written consent.

3. Acceptable Use

You agree not to:

• use the Service for unlawful purposes or in violation of applicable law;
• upload or distribute content that infringes third-party copyright, trademarks, or other rights;
• attempt to gain unauthorised access to the Service's systems or other users' data;
• take actions that place an unreasonable load on the Service's infrastructure;
• sell, resell, or sublicense access to the Service without written permission.

If you believe content or behavior violates these Terms, or if you need to report abuse, phishing, malware, harassment, copyright, or other urgent safety issues, email contact@auroradocs.eu. We may remove content, revoke public links, or suspend access when necessary to protect users or comply with law.

4. Content

You retain ownership of content you create in AuroraDocs. You grant us a limited, royalty-free licence to store, process, and back up your content solely to provide the Service.

We will not read or analyse your content for any purpose other than debugging and security — and only where strictly necessary.

5. Service Availability

We aim for high availability but do not guarantee uninterrupted access. We reserve the right to perform maintenance, upgrades, and temporary downtime with reasonable advance notice where possible.

We may discontinue the Service with a minimum of 90 days' notice. In the event of discontinuation we will give you the opportunity to export all your data.

6. Pricing and Payment

AuroraDocs is free while it is in beta, and there are no paid plans during the beta period. Paid plans will be phased in after beta. The free tier stays as it is today: existing free accounts are not moved onto a paid plan, and we give at least 30 days' notice before any paid plan launches.

Paid plans will be open to everyone on the same terms — private individuals and businesses alike. If you are a consumer in Norway or the EU/EEA, you have a 14-day right of withdrawal when you subscribe. Because a subscription gives you access straight away, we ask you to confirm at checkout that you want it to start immediately; if you then withdraw, we may charge a proportionate amount for the part of the period you have already used. Nothing in these Terms limits rights you have under mandatory consumer law.

When paid plans launch, subscriptions will renew on the cadence shown in the plan offer or invoice unless canceled first. You can cancel through the billing portal or by contacting us, and access continues until the end of the current billing period unless the plan says otherwise. If payment fails or a plan is downgraded, the billing lifecycle contract explains the current past-due, over-quota, and suspension behavior. Refunds are available only where required by law or explicitly agreed in writing. AuroraDocs issues the invoice and remains the merchant of record for the first paid launch; Stripe processes payment on our behalf. Taxes, VAT, MVA, and invoice details will be handled according to applicable law.

Business customers can request the current subprocessor register and a DPA by emailing contact@auroradocs.eu.

Paid support is provided on a best-effort basis through the same contact channels unless we agree a different response time or support scope in writing.

7. Termination

You may delete your account at any time under Settings → Profile. Upon deletion, all personal data will be removed within 30 days as described in our Privacy Policy.

We may suspend or terminate your access if you breach these Terms, with immediate effect for serious violations.

8. Limitation of Liability

The Service is provided "as is" without warranties of any kind. We are not liable for indirect losses, data loss, or service interruptions arising from use of the Service, to the extent permitted by applicable law.

9. Changes to the Terms

We may update these Terms. We will tell you by email at least 14 days before material changes take effect, and the current version is always published on this page. When the Terms change materially, AuroraDocs asks you to read and accept the new version the next time you sign in, and you keep access to your existing data while you decide. If you continue using the Service after the change takes effect, that counts as acceptance. If you do not want to accept, you can export your data and delete your account at any time; on a paid plan we refund the unused part of the period you have already paid for.

10. Governing Law

These Terms are governed by Norwegian law. Any disputes shall first be sought resolved amicably, and otherwise before Stavanger District Court as the agreed venue.

11. Contact

Questions about these Terms may be directed to: contact@auroradocs.eu